Redefines journeys with digital-first platforms, integrated services, and sustainable infrastructure enhancements across all airports
By Aviation Star Editorial Team
Adani Airports Holdings Ltd (AAHL), a subsidiary of Adani Enterprises, the flagship company of the globally diversified Adani Group has announced a suite of forward-looking initiatives aimed at redefining passenger journeys across its airports.
With a strong emphasis on convenience, comfort, and innovation, these efforts reinforce AAHL’s vision of transforming airports into holistic lifestyle destinations while setting global benchmarks in operational excellence. The digital strategy rests on three key pillars – AAHL’s inhouse developed smart airport operations platform – aviio, Adani OneApp, and Airport in a Box – each designed to serve stakeholders and passengers alike.
Key Initiatives Driving the Transformation:
- aviio – Airports in Your Pocket
Developed by AAHL, aviio supports a wide range of airport stakeholders including airport operators, airlines, security agencies, ground handlers, and service providers in streamlining operations. It delivers timely information, streamlines processes, and enhances collaboration to ensure smoother operations. The platform bridges the biggest silos that exist in the aviation industry today by democratising data and making it accessible across partner ecosystems, including airlines, regulatory bodies, and concessionaires. The platform is designed to alleviate travel anxiety, empowering passengers to plan and enjoy their journey with confidence.
- Adani OneApp – Your Travel Companion
Adani OneApp integrates all airport services into a single, user-friendly digital platform. Passengers can:
- Access Adani Rewards, India’s first airport-specific loyalty programme covering F&B, retail, duty-free, parking, and meet & greet services.
- Pre-book lounges, check card eligibility, and enjoy queue-free access with the digital lounge experience.
- Browse and shop from an extensive catalogue of F&B and retail, with services such as Delivery at Gate, Multi-cart Orders, and Duty-Free group orders.
- Navigate the airport with live flight tracking, instant updates, and seamless Wi-Fi connectivity.
- Use Park & Fly for a hassle-free parking experience.
Since its launch, the platform has added over 1,200 key performance indicators and 60 features, making data available to passengers across airports. An extensive adoption drive has been initiated, including staff onboarding and data exchange agreements with external partners to ensure widespread utilisation and impact. The app transforms the airport journey from transactional to experiential, making every interaction rewarding and intuitive.
- Airport in a Box: Infrastructure for Future-Ready Airports
Airport in a Box is a comprehensive solution that supports the development of airports with advanced infrastructure and technology integration. It focuses on creating a robust framework that supports operations today and scales for future requirements. This initiative is aimed at future-proofing infrastructure – focuses on investments that ensure scalability and readiness for onboarding new airports. By enabling plug-and-play systems and delivering digital twins, capacity expansions are no longer treated as disjointed projects but are seamlessly integrated into digital-native operations.
AAHL’s passenger-first strategy is complemented by its emphasis on sustainable infrastructure and multimodal connectivity. From integrating green design principles to offering seamless road, rail, and metro transfers, AAHL is building gateways that drive both global connectivity and regional economic growth.
By deploying aviio, Adani OneApp, Airport in a Box, across its airports, AAHL is setting a new benchmark for India’s aviation sector – transforming airports into lifestyle destinations, economic ecosystems, and digital-first gateways that reflect India’s rising stature on the world stage.
